Billing Options

eBill/Paperless Billing: eBill provides KEC members the convenience of receiving bill notifications electronically. Electronic notifications make a positive impact on the environment by minimizing the use of paper, printing and postage. Log in to your account to sign up.

Choose Your Due Date: KEC mails bills in three cycles with the due dates on the 5th, 15th or 25th of each month. You may choose your due date—contact us to make this change. 

Budget Billing: A billing program that averages your annual electric bill into equal monthly payments. Program participation is subject to credit approval—contact us for details or to sign up. Check out our quick guide to our budget bill.

Prepaid: KEC's Prepaid program is an innovative solution for members who no longer want to wait until the end of the billing cycle to find out how much they owe. You prepay for your electric consumption monthly, weekly or randomly—the choice is yours. The only deadline is making sure you pay before your account reaches a zero balance. Use SmartHub to track your electric use and balance.

 

Payment Options

KEC accepts payments using any of the fee-free payment options below. 

Online: Log in to SmartHub to pay your bill or enroll in Auto Pay using checking, savings, or a debit or credit card with a Visa or MasterCard logo. You may also make a one-time payment with no registration required using our Pay Now service. 

Pay by Phone: Available 24/7, call 877.999.3371 and make a one-time payment using checking, savings, or a debit or credit card with a Visa or MasterCard logo. You will need your KEC account number and KEC PIN.

In person: Our office is open Monday - Thursday 7 a.m. to 5:30 p.m., closed Fridays. 

Mail: Please allow time for your payment to be received by the billing due date. Mail check or money order and the bottom portion of the bill to our office. Please include your KEC account number on your payment.

Drop Box: Drop your check or money order (no cash) and the bottom portion of the bill in our office drop box, located in front of our office. Please include your KEC account number on your payment. Payments dropped off after 5:00 p.m. will be applied to your account the next business day.

KEC recommends using the payment options above as opposed to third party payment services. Payments through third parties may take up to a week to post to your KEC account. Additionally, many of these services charge processing or convenience fees. 

 

Office/Mailing Address:
2451 West Dakota Ave.
Hayden, ID 83835

Please contact our office if you encounter problems paying your bill. Community programs that can help with utility payments include Project Share and Energy Assistance. For more information contact Community Action Partnership at 208.664.8757.

Learn more about our COVID-19 Member Support Programs

Need help understanding your bill? Check out our quick guide.

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Collection Reminders: We will make payment arrangements with those unable to pay in full. However, the number of times those arrangements can be made is limited and must be made prior to any disconnection. 

Past due balances are subject to a late fee of $5 or 2% of the past due, whichever is greater. Past due amounts and due dates to prevent service interruption will be noted on the bill. No additional past due or final notice will be sent prior to disconnection. A $5 fee will be assessed if KEC attempts to contact you, by phone, to alert of pending disconnection.

Once disconnected for non-payment, the full past due balance is required to restore service. A reconnection fee will also be assessed.