It’s unfortunate that in today’s world, scams are inevitable. Utility scams often involve an individual or group posing as an employee of your electric cooperative. The scammer may use threatening language to create a sense of urgency in order to frighten you into offering your credit card or bank account information. Don’t fall victim to these types of scams. If someone calls demanding you pay your electric bill immediately, gather as much information as you can from the caller, hang up and contact KEC.
A KEC employee or our automated phone system may call you to inform you of an unpaid balance and pending disconnection. Legitimate calls from KEC will only direct you to make payment in one of the following ways:
Pay by Phone (automated): 1.877.999.3371
KEC’s Office Phone: 208.765.1200
In Person at KEC’s Office: 2451 West Dakota Ave. in Hayden
KEC will never demand you purchase a pre-paid credit, debit or gift card or use money transfer services, such as Western Union or Money Gram, to make a payment. KEC employees who come to your home for any reason usually drive company vehicles and always carry company identification badges which they are happy to show you. You may also contact our office at 208.765.1200 to verify that an individual is a KEC employee. If you feel unsafe or threatened, please call local authorities.
KEC wants to make sure you avoid any and all types of scams that could put you or your financial information in jeopardy. If you have any questions about your account call us at 208.765.1200.