About Smart Pay – KEC’s Prepaid Electric Rate
Smart Pay is an affordable prepaid electric rate for residential members. With Smart Pay, you can prepay for your electric consumption monthly, weekly or randomly—the choice is yours. The only deadline is making sure you pay before your account reaches a zero balance.
Things to consider before signing up for Smart Pay:
You must reconcile your account by paying for consumption used since your last billing statement.
A $50 initial payment is required toward future consumption.
If you have an existing deposit on your account, this can be converted to a credit toward your Smart Pay account or to settle up an account balance.
You can switch back to a traditional rate at any time.
Here’s how it works:
The prepayment is immediately credited to your electric account. Each day the electricity you use is deducted from your account balance (keep track of your balance using SmartHub online or an optional in-home display unit). The Smart Pay program does not require a deposit to be paid and you will never be charged penalties for late payment, disconnection or reconnection fees. Your electric service is provided to you as long as a credit balance exists on your account. By knowing how much energy you and your family are consuming, you can better budget your electric payments.
As a Smart Pay program member, you are eligible to have your deposit waived or refunded and applied toward the current energy costs. Payments can be made 24 hours a day online, and by phone or during business hours at our office. For more information or to sign up call us at 208.765.1200.
Frequently Asked Questions
Are there deposits for Smart Pay? As a Smart Pay program member, you are eligible to have your deposit waived or refunded and applied toward the current energy costs.
How do I make payments? Login in to your account or call 877-999-3371 to make payments 24 hours a day. Payments can also be made by mail or at our office during business hours.
Can my account balance go negative? Yes, your account balance can go negative. If it does, then disconnects occur at 12:30 p.m. seven days a week, and you may run out of funds between disconnect times. If your service is disconnected for nonpayment, you must pay any negative charges plus at least $5 toward your future electric use. Once you make a payment, power is restored in approximately five minutes.
How much power can I purchase? Electric purchases are available in amounts between $5 and $500.
How can I sign up? Contact us at firstname.lastname@example.org or 208.765.1200.