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How Can We Better Serve You?

We are always looking for better ways to serve you. It’s amazing what we learn through listening and observation. New products and services are more likely to gain the satisfaction of members when their introduction follows market research. 

SmartHub App for Our Members
Here at Kootenai Electric Cooperative (KEC), we’ve provided members with a mobile application called SmartHub. The SmartHub app is free and available in the Apple App Store or Google Play Store. It allows members to report outages, receive outage updates, pay bills and receive real-time updates on energy use. If you haven’t already downloaded the app I would encourage you to do so. This mobile service is a new way of connecting with our members, like the member services representatives you reach when you call us, or who greet you from behind the counters at our office. They help us offer the quality services you expect us to provide. 


Smart Pay Billing Option
Another service we offer members is a pre-paid billing option called Smart Pay. It gives you the flexibility to prepay for your electricity as frequently as you would like. Members can view their account balance and see their energy use through SmartHub or a KEC-provided in-home display. Participating members tell us having a current view of their energy use helps their families conserve. In fact, on average members on Smart Pay use 8% less energy than members on traditional billing! Smart Pay also has a lower Service Availability Charge, which adds to the savings. Another benefit of Smart Pay is it doesn’t require a deposit. If you are currently on traditional billing with a deposit and you switch to Smart Pay you can unlock the deposit and use it toward energy purchases. You can go back to traditional billing at any time, however, you must have a zero balance and may be subject to deposit requirements. Helping members save energy is one of our primary goals and offering the Smart Pay program gives members another choice to manage their energy use.    


Join Us for KEC’s Annual Meeting
We also like to have face time with our members; our Annual Meeting is another way for us to do that and for you to learn more about your electric cooperative. We hope you’ll make plans now to join us on Monday, April 30, at Lake City Church for an evening of co-op business, gifts and prizes.


We’re Ready to Listen 
So, how do we serve you better in 2018? I believe it’s by listening. In our office, on the phone, through social media and in our face-to-face meetings, we’re ready to listen.  

When you have questions about energy efficiency, electrical service or any of our products or services, just ask us. When we know just what you want, we’re in a better position to deliver successful results. So, drop in and see us, we’re always glad to hear from you. 

Doug Elliott
KEC General Manager

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