Skip to main navigation.

Frequently Asked Questions

KEC Employee Photo

Where is KEC’s office located?
KEC is located at 2451 W. Dakota Avenue in Hayden, Idaho. Directions: From Highway 95, turn west on Dakota (one block north of Hayden Avenue) KEC is three blocks down on the right side. From Highway 41, turn east on Hayden Avenue, go approximately four miles to Atlas and turn left. Go one block and turn right on Dakota. KEC is on the left side.

What is KEC’s mailing address?
Kootenai Electric Cooperative
2451 W. Dakota Ave.
Hayden, ID 83835

Where can I get help paying my electric bill?
KEC, in conjunction with state and local agencies, provides information, referrals and assistance to those who may need help paying their electric utility bills. The following is a list of some of those agencies:

Community Action: Project Share & Energy Assistance (open seasonally)
4942 Industrial Avenue East, Coeur d'Alene, Idaho 83815
(208) 664.8757

Kootenai County Services
500 Government Way, Suite 400, Coeur d’Alene, Idaho 83814
(208) 446.1880

Call KEC at 208.765.1200 for more information and other possible resources.

What is the service availability charge?
The intent of the service availability charge is to cover a portion of the costs we incur to build and maintain the system that carries the electricity to your home or place of business. Even if no electricity is used, we still face these expenses in keeping the facilities in place to deliver energy. Those costs include substation and power line improvements, maintenance and repair, billing, accounting, the repayment of loans, and member service.

What happens if I’m going to be away for an extended period of time?
The electricity used in your home does not stop unless you turn the main breaker off or request to have the meter physically disconnected by KEC. If neither of these measures is taken, refrigerators, freezers, furnaces, baseboards and water heaters continue to operate.

In order to prevent your electric service from being unnecessarily disconnected during an extended absence, call our member service department at 208.765.1200 or email kec@kec.com before you leave to make payment arrangements. We will help you figure out how much you would need to pre-pay on your account or we will get your authorization to charge a MasterCard or Visa on a monthly basis. It is also a good idea to leave a number with KEC where you can be located in case of an emergency.

What happens if I don't pay my bill?
If you are having problems paying your electric bill please call us. We will work with you as much as we can to help you resolve your problem. We disconnect power for non-payment only as a last resort.

Who is responsible for repair and maintenance?
Generally, KEC is responsible for maintenance and repair of our facilities up to the electric meter. The member is responsible for the cost of repairs from the meter to the home.

Please Report Life Support: If you or someone in your home uses life support equipment, Kootenai Electric needs to know. Please take the time to contact us. If you have questions or concerns, please call a KEC Member Services Representative at 208.765.1200 or email us at kec@kec.com.

Powered by Touchstone Energy Cooperatives Logo
Show it and Save Together We Save