Kootenai Electric Cooperative

From Highway 95, turn west on Dakota (one block north of Hayden Avenue) KEC is three blocks down on the right side.
From Highway 41, turn east on Hayden Avenue, go approximately four miles to Atlas and turn left. Go one block and turn right on Dakota. KEC is on the left side.

What is KEC’s mailing address?
Kootenai Electric Cooperative
PO Box 278
Hayden, ID 83835-0278

Where can I pay my bill?
Your bill can be paid several ways:

Online using Visa or MasterCard
Visa/MasterCard are also accepted by phone during regular business hours.
In our office during business hours Monday through Friday from 8 a.m. to 5 p.m.
Using the payment drop box located in the KEC parking lot for payment deposits.

What types of payment options does KEC offer?
Kootenai Electric accepts cash, check, money order, Visa and MasterCard. We also offer the following:

You may also pay your bill directly from your checking or savings account with an electronic funds transfer. You continue to receive your monthly bill as your receipt, and your bank will pay on the due date. Or if you prefer, your bill can be automatically charged to your Visa/MasterCard. Call 208.765.1200 to set this up.
The Level Payment Plan is a billing arrangement that averages your annual electric bill. Your meter is still read each month so you will see the actual reading and charges on your bill. Call 208.765.1200 for more information.

Where can I get help paying my electric bill?
KEC, in conjunction with state and local agencies, provides information, referrals, and assistance to those who may need help paying their electric utility bills. For more information visit Energy Assistance.

What is the service availablity charge?
The intent of the service availability charge is to cover a portion of the costs we incur to build and maintain the system that carries the electricity to your home or place of business. Even if no electricity is used, we still face these expenses in keeping the facilities in place to deliver energy. Those costs include substation and power line improvements, maintenance and repair, billing, accounting, the repayment of loans, and member service.

What happens if I’m going to be away for an extended period of time?
The electricity used in your home does not stop unless you turn the main breaker off or request to have the meter physically disconnected by KEC. If neither of these measures is taken, refrigerators, freezers, furnaces, baseboards and water heaters continue to operate.

In order to prevent your electric service from being unnecessarily disconnected during an extended absence, call our member service department at 208.765.1200 or email customerservices@kec.com before you leave to make payment arrangements. We will help you figure out how much you would need to pre-pay on your account or we will get your authorization to charge a MasterCard or Visa on a monthly basis. It is also a good idea to leave a number with KEC of where you can be located in case of an emergency.

What happens if I don't pay my bill?
If you are having problems paying your electric bill please call us. We will work with you as much as we can to help you resolve your problem. We disconnect power for non-payment only as a last resort. If electrical service is terminated for non-payment, requirements for restoration are:

Payment of the total amount due
A reconnect fee
A minimum deposit (if none exists) of $150.00 or the highest monthly balance in the last 12 months.
Any other charges authorized under KEC policies

Who is responsible for repair and maintenance?
Generally, KEC is responsible for maintenance and repair of our facilities up to the electric meter. The member is responsible for the cost of repairs from the meter to the home.

Report Life Support
If you or someone in your home uses life support equipment, Kootenai Electric needs to know. Please take the time to contact us. If you have questions or concerns, please call a KEC Member Services Representative at 208.765.1200 or email us at kec@kec.com.